Home IT support in Matadepera: how it works
Kevin Muñoz · 14 April 2026 · 5 min read
Some problems can't be taken to a workshop: a big desktop tower, a printer that has stopped printing, wifi that doesn't reach upstairs or a TV that won't connect. For those, I come to your home. Here's when it's worth it, what it costs and how far I travel.
Where I work
I live in Matadepera and work around the area: Terrassa, Sabadell, Castellar del Vallès, Sant Quirze and the nearby towns. If you're a bit further away, ask me anyway: if I can get there, I'll tell you, and if I can't, I'll tell you too.
In other words: in Matadepera, having me come to your home costs you nothing extra. Outside the town, if the device can be moved, bringing it to me saves you the call-out.
What's best solved at home
- Wifi that doesn't reach every room or keeps dropping. Coverage has to be measured where it fails. It's often fixed by moving the router or adding a well-placed repeater, not by switching providers.
- Printers. When a printer stops printing it's usually a network or driver issue, and it needs to be checked on site, with the printer and computers right there.
- Tower and desktop computers. They're heavy, full of cables, and setting everything up again at home takes time.
- Setting up a new computer. Moving files, email, passwords and printers from the old one to the new one, with everything in its place.
- TVs and consoles connected to the network. When the problem is the setup, not the device.
- Showing you how to use something. Backups, video calls, your new phone. It's easier to learn in your own home.
What's better taken to the workshop
Anything that requires opening the device: screen replacements, batteries, soldering, internal cleaning, installing an SSD or data recovery. I need a workbench, tools and, above all, time without rushing. Plus, at the workshop the diagnosis is free.
I come to your home, look at the problem and, if the device needs opening, I take it to the workshop and bring it back repaired. That way you pay at most one call-out (none in Matadepera) and the work at workshop rates.
What a visit looks like
- You message me on WhatsApp explaining what's happening. Often I can already tell you whether a visit is needed.
- We agree on a specific time. No four-hour windows.
- I look at the problem and tell you what it is and what it costs before touching anything.
- If I can fix it on the spot, I do. If not, we agree on the next step.
- I leave you a written record of what was done, with a six-month warranty on the repair.
For shops and small offices
If you have a business with several computers, paying for a one-off visit every time gets expensive. That's what hour packs are for: you buy a block, use it when you need it and call-outs in the area aren't charged extra. You'll find the details in the business section.
Frequently asked questions
Do you work at weekends?
My usual hours are Monday to Friday, 10:00 to 14:00 and 16:30 to 20:00. For emergencies outside those hours, ask and we'll see.
And if there's no fix in the end?
At the workshop, you pay nothing. At your home you pay for the time I've spent and the call-out if you're outside Matadepera; I always tell you before I go.
Will you see my files?
Only what's strictly necessary to check the repair works, and nothing is copied or kept. It's in writing in the privacy policy.
Tell me what's happening and I'll tell you if I need to come
It's often solved without a visit. And if I need to come, we agree on a specific time.